Returns & Exchanges
At Signac Pens, we strive for perfection in every detail, but if your purchase doesn't meet your expectations, we offer a 30-day return policy for items in original condition. We ensure a seamless exchange process to help you find the perfect writing instrument or accessory for your collection.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the item in its original signature packaging, ensuring all protective sleeves and certification cards are included.
Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the exterior of your shipping box.
Quality Inspection & Refund
Once our artisans verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing